DELETE YOUR ACCOUNT.

When we action a deletion request we close your Frenzi account and erase the personal data we no longer need, across both the rider and driver sides of the platform. You will be signed out on every device and will not be able to sign in again with the same details.

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  Your profile — name, email, phone number, date of birth and photo.

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  Your saved addresses, preferences and marketing choices.

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  Your in-app access to past trips, orders and receipts.

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  Your stored payment methods, which are held as tokens by our payment processor rather than as card details by us.

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  Your push-notification tokens, so the app can no longer reach your devices.

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  For driver-partners: your vehicle and document records, once the retention periods below have passed.

Some records cannot be erased on request, because we are required to keep them for legal, tax, accounting, regulatory and dispute-resolution purposes. We keep the minimum needed for those purposes, restrict who can access it, and delete it when the period ends.

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  Financial and transaction records — generally six years, to meet tax and accounting obligations.

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  Anti-money-laundering records — five years after our relationship with you ends.

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  Records relating to a safety incident, complaint, insurance claim or legal dispute — until the matter is resolved and any limitation period has expired.

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  For driver-partners: earnings records we may be required to report to HM Revenue & Customs.

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  Make sure no ride, order or delivery is in progress — we cannot close an account mid-booking.

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  Settle any outstanding balance. If money is owed on the account we will contact you before actioning the request.

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  If you drive with Frenzi, download the earnings and trip history you need for your self-assessment first — once the account is closed you will not be able to reach it in the app.

We check the details you give against the account before we action anything, so that nobody else can close your account. We may contact you on the email or phone number registered to the account to confirm it is really you.

We respond within the statutory time limit, usually one month from the date we receive the request. If your request is complex, or if you have made several, we may extend that by up to two further months — we will tell you if we do, and why. There is normally no fee.

Deletion is one of several rights you have under the UK GDPR. You can also ask for a copy of your data, have inaccurate data corrected, restrict or object to how we use it, or ask us to port it elsewhere. The Privacy Policy sets all of them out in full.

If you would rather write to us than use the form, email support@frenziapp.com, or write to our registered office at Building 18 Gateway 1000, Arlington Business Park, Stevenage, Hertfordshire, SG1 2FP, United Kingdom marked "Data Protection". If you are unhappy with how we have handled your request you can complain to the Information Commissioner's Office, though we would welcome the chance to put things right first.