Chapter · Ride/For Riders
PREMIUM RIDES.
DRIVERS YOU TRUST.
Tap, ride, arrive. Frenzi rides put riders and drivers on the same side — with preferred-driver listings, enhanced safety, female-driver options and a sustainable-vehicle filter. From your door to theirs, smarter.
Same trip · same price
Other apps surge. Frenzi doesn’t.
Tap any reason a rideshare app spikes its prices and watch your week explode. Your Frenzi fare stays exactly where it started. Every day of every week of every year.
Your usual trip
Surge triggers · tap any
Same trip · one week
£15.50
Mon
£13.00
Tue
£15.50
Wed
£13.00
Thu
£15.50
Fri
£10.00
Sat
£10.00
Sun
Annual overpay on a surge platform
Same commute, same year. The price the other apps would have charged minus what Frenzi would have charged.
£1,170
Same trip · less for you · more for your driver
You pay less. Your driver keeps more.
Frenzi prices come straight from the local council's licensed taxi tariff. The other apps quote whatever their algorithm wants — and the bigger the fare, the more of it never reaches the driver. Pick a trip below and watch the gap open up.
Frenzi fare (council tariff)
£19.00
Other apps would charge
~£28.73
Effective platform take · 46%
Frenzi
£19.00
- Driver keeps£18.32
- Platform takes£0.68
Other apps
£28.73
- Driver keeps£15.41
- Platform takes£13.32
You save · this trip
£9.73
vs surge-platform price
Driver keeps more
+£2.90
£18.32 on Frenzi · £15.41 elsewhere
Platform takes
4% · 46%
Frenzi · vs other apps
Other-app effective take rate scales from ~25% on a short hop to ~65% on a long airport run — once headline commission, booking fees, service charges, surge differentials and promo deductions are stacked. Frenzi charges 57p + VAT per accepted ride, flat, no matter the fare.
The trust flywheel
Why a Frenzi ride just feels different.
One loop. Four moments. The reason the experience compounds rather than erodes.
01
Frenzi adds one flat fee
A flat 57p + VAT service fee — never a percentage of your driver's fare.
02
Drivers earn meaningfully more
Per fare, on the same trip, in the same car. Roughly £1,800 more a month for a typical driver.
03
Happier drivers stay
Higher retention. Less rotation. The drivers you ride with today are still on the road next month.
04
Your rides just work
Faster pickups · fewer cancellations · better ratings · drivers who actually want to drive you.
96%
Acceptance rate target
<1%
Cancellation rate target
4.8★
Avg driver rating
Coming soon · Preferred driver listing
The drivers you like. On speed dial.
It's on the Frenzi roadmap: like a driver and you'll be able to save them, so whenever they're nearby and available your jobs go to them first — before they ever hit the open pool. Build your own short list of drivers you trust and keep getting the same familiar face.
Your preferred drivers
4 saved
First dibs on your jobs.
Karim Y.
4.92
47 rides together · Toyota Prius · LE71 KFM
Joanna O.
4.97
12 rides together · Honda Civic · YJ70 RXC
Aisha P.
4.95
8 rides together · Tesla Model 3 · BD22 LMV
Marcus T.
4.88
23 rides together · Vauxhall Astra · BJ69 OHP
Or tap the heart on your last driver after any trip.
How a Frenzi request routes
Live
- 0.0sNow
You tap “Find a ride”
Pickup pinned. Quote locked.
- 0.4s
Frenzi pings your preferred drivers
Karim, Joanna, Aisha and Marcus get the offer before anyone else.
- 2.7s
Karim accepts
Right there in Headingley. Same Prius, same friendly face.
- Done
Yours, this morning
8 min ETA. Driver photo + plate already on your screen.
If none of your preferred drivers are nearby or available, the ride opens to the wider pool — and fastest pickup wins. You can save the new driver afterwards if you want them on the list next time.
The driver you clicked with
Save them with one tap after the trip. Whenever they're nearby and available, they get your jobs first.
The female driver you felt safe with
Build your own circle of drivers you trust — especially for late-night rides, school runs and airport pickups.
Search by Frenzi username
Your sister recommends her regular driver? Search @theirhandle and they're on your list before your next ride.
Soon
Preferred-driver matching, on the roadmap
You pick
Your own short list of trusted drivers
First
Prioritised when they're nearby
£0
Extra to request one
Eight upgrades to the way you ride.
Preferred Driver Listing
Coming soon — save the drivers you rate so Frenzi can prioritise them whenever they're nearby and available.
Safety Built In
Licensed, verified drivers, real-time location and ETA, one-tap message, call and support during your trip, and a pickup verification code.
Female Driver Option
Coming soon — set a female-driver preference and Frenzi will prioritise matching you with a female driver where one is available.
Sustainable Riding
Coming soon — filter for electric or hybrid vehicles and choose lower-carbon trips at the tap of a button.
Live Commute Tracking
Watch your ride approach in real time, with accurate ETAs and live route view from pickup to drop-off.
Trusted-Contact Sharing
Coming soon — share your active journey with chosen Frenzi contacts so they can follow you safely to your destination.
24-Hour Support Alerts
Round-the-clock help built into the app. One tap connects you with a real Frenzi agent, day or night.
Electric & Hybrid Requests
Coming soon — choose an EV or hybrid for cleaner journeys, part of our sustainable-mobility roadmap.
The Frenzi Price Pledge
Always cheaper. Locked in.
We watch every other rideshare app, in every city we operate, every day. Frenzi's price is set to sit underneath whichever one is cheapest in your town — and because we never surge, we stay there. Five promises that travel with every single ride.
Price-watched daily · every city
If another app is cheaper at base rate in your town, our price drops too. We hold the line — even when the rest of the market triples on a wet Friday night.
0%
Surge ever applied
57p
Flat service fee
100%
of the fare to your driver
Always undercut. Always.
We benchmark every major rideshare app's base rate in every city we run — daily. Frenzi sits at or below the cheapest of them, and because we never surge, we stay there every minute of every day.
Zero surge. Zero exceptions.
Rain. Rush hour. Match day. New Year's Eve. Other apps double. We charge the same price at 3 a.m. on Saturday as 3 p.m. on Tuesday — to the penny.
Locked the moment you book.
If traffic stretches your 12-minute trip into 22, your fare doesn't stretch with it. The quote you tap is the cap. No 'time and distance' surprise on arrival.
The quote is the price.
The price you're quoted is the price you pay — the flat service fee is already included, never added on at checkout. No surge, no late-night levy, no surprise fees on arrival.
Every penny accounted for.
Every ride receipt shows what your driver keeps — the full fare — alongside Frenzi's flat 57p + VAT service fee. No black box. No fine print. Same maths whether your fare is £6 or £60.
Spot a Frenzi fare that beats none of the others? Email us at pledge@frenziapp.com — we'll look at it inside the working day and put it right if we've slipped.
“I can't wait to start earning with the Frenzi App. Just 57p a ride will make a huge difference to the wage I can take home to my family. Onboarding was a simple and easy process as well.”
Graham
Frenzi Driver
Out now · iOS & Android
STAY ONE RIDE AHEAD.
Download the Frenzi app and join thousands changing the way the UK commutes.